Changing Your Investment Options

There are two types of changes that you can make with respect to the manner in which your account is invested:

  1. A change in the way future contributions are invested, and
  2. A change in the way your current account balance with Voya is invested.

An allocation change is the way you direct the investment allocation of your future contributions.  An inter-fund exchange (transfer) is the way you change the manner in which the current assets in your account are invested.

There are several ways that you can make an allocation change or transfer assets among fund options.  You can:

  • Call our toll-free telephone number at (800) 584-6001 and speak to our Retirement Readiness Service Center (call center), available Monday - Friday 5:00 a.m. to 6:00 p.m. Pacific Time..
  • Utilize our self-service platform Voice Response System (VRS) by dialing our toll-free number 24 hours a day.


Not FDIC/NCUA/NCUSIF Insured I Not a Deposit of a Bank/Credit Union I May Lose Value I Not Bank/Credit Union Guaranteed I Not Insured by Any Federal Government Agency

Insurance products issued by Voya Retirement Insurance and Annuity Company, One Orange Way, Windsor, CT 06095-4774. Securities are distributed by Voya Financial Partners, LLC (member SIPC). Custodial account agreements or trust agreements are provided by Voya Institutional Trust Company. Insurance obligations are the responsibility of each individual company. All companies are members of the Voya family of companies. Securities may also be through other broker-dealers with which Voya has selling agreements. Product and services may not be available in all states.